Cancellation
& Refund Policy.

Please review product specifications, pricing, quantities, material details, artwork and delivery information carefully before placing an order.

Due to the nature of barcode allocation, digital deliverables, customised printing and physical goods, purchases are generally non-refundable and sold goods are non-returnable, subject to applicable law and the exceptions described in this policy.

Barcode purchases are non-refundable once purchased or allocated to a customer, except where a refund or other remedy is required by applicable law.

Before purchasing, please confirm that the selected barcode package meets your intended business and product requirements. Contact our support team if you need clarification before checkout.

If you experience a barcode allocation, delivery or technical issue, contact us with your order details. We will investigate and address verified fulfilment issues in accordance with applicable law.

Printable products, downloadable files, digital artwork and other digital deliverables are non-refundable once supplied or made available, subject to applicable law.

Please check the file format, dimensions, specifications, product compatibility and other requirements before purchasing.

If a file is missing, corrupted or materially different from what was purchased, contact support so that we can review the issue and determine an appropriate remedy where required.

Custom-printed packaging, personalised products and made-to-order items are produced according to the customer's selected specifications and approved artwork.

Once production has started, an order generally cannot be cancelled, returned or refunded because of a change of mind, a change in business requirements or an error in customer-approved artwork, subject to applicable law.

Customers are responsible for carefully reviewing proofs, spelling, colours, dimensions, quantities, design placement and other supplied details before approving production.

If PackagingWala supplies an incorrect item or a verified manufacturing defect occurs, contact support promptly. We will review the evidence and arrange an appropriate remedy where applicable.

Goods sold through PackagingWala, including packaging materials and other physical products, are generally non-returnable and non-refundable for change-of-mind reasons.

Please verify the product description, material, dimensions, quantity, intended use and order specifications before confirming your purchase.

Where samples are available, customers are encouraged to order a sample before placing a bulk or customised order. Sample availability, pricing and delivery timelines may vary by product.

The sample-first option is intended to help customers assess suitability before committing to a larger purchase. It does not remove any rights available under applicable law.

Cancellation eligibility depends on the product type, order status and whether processing, customisation, printing, dispatch or barcode allocation has already taken place.

For standard products that have not entered processing, contact our support team as soon as possible. A cancellation request is not confirmed until PackagingWala communicates its decision.

Orders that have entered production, been customised, dispatched or had barcodes allocated may not be eligible for cancellation or refund, except where required by applicable law.

If you receive an incorrect, damaged or apparently defective product, contact us promptly after delivery so that we can investigate.

Please provide your order number, registered email address, a clear description of the issue and relevant photographs or videos of the product and packaging.

Please retain the product and its packaging until our team advises you on the next steps. We may request additional information to assess the issue.

Following review, an appropriate remedy may include correction, replacement, re-performance, refund or another resolution, as applicable to the circumstances and governing law.

Where a refund is approved, the refund amount and method will be communicated to the customer.

Refunds will generally be processed through the original payment method where feasible. The time taken for the amount to appear in your account may depend on the payment provider or bank.

PackagingWala cannot guarantee a particular bank processing time. We will provide available transaction or refund details if required for follow-up.

Nothing in this policy is intended to exclude, restrict or waive any consumer right or remedy that cannot legally be excluded or restricted under applicable law.

If a mandatory legal requirement conflicts with a provision of this policy, the applicable legal requirement will prevail to the extent of that conflict.

Each request will be assessed according to the product, order history, evidence provided and applicable legal requirements.

For cancellation requests, refund queries, damaged deliveries or other order-related concerns, please contact our support team with your order details.