Your information.
Your trust.

PackagingWala (“we”, “us” or “our”) provides packaging solutions, printing and design-related services, and barcode-related services through our website.

This Privacy Policy explains how we collect, use, store and share information when you visit our website, contact us, create an account, place an order, purchase barcodes or register product information.

Depending on how you use our services, information may include:

• Contact information: name, email address, phone number, company name and billing or delivery details you provide.
• Account information: registration details and information associated with your customer account.
• Order information: products, quantities, specifications, artwork, order status and support requests.
• Barcode and product information: barcode-related purchase records and product details you submit for registration or verification.
• Technical information: information such as browser, device and website usage data where collected by our systems or enabled services.

Please do not submit confidential information that is not required to fulfil your request or use our services.

We may use your information to:

• Respond to enquiries and provide customer support.
• Prepare quotations and process packaging orders.
• Manage accounts, barcode purchases and related records.
• Process product registration and display relevant verification information.
• Coordinate payments, fulfilment and service-related communications.
• Maintain website security, prevent misuse and troubleshoot issues.
• Meet applicable legal and regulatory obligations.

We will use personal information for purposes consistent with the reason it was collected or as otherwise permitted by applicable law.

Payments may be handled by third-party payment providers, including Razorpay where applicable. Payment providers process transaction information under their own terms and privacy practices.

We may receive transaction references, payment status and other information needed to reconcile an order. We do not intend to store complete card credentials or UPI PINs on our own systems.

If you purchase barcodes or use product registration features, we may process information such as your account details, purchase records, allocated barcode identifiers and product information you submit.

Information used to verify a registered product may be displayed to people who access the relevant public verification feature. Please review the information you submit and avoid including personal or confidential details in public product fields.

We may share relevant information with service providers who help us operate the website and deliver our services, such as payment processors, hosting or database providers, and operational partners.

Information may also be disclosed where required by law, to protect rights and security, or in connection with a legitimate business transaction, subject to applicable legal requirements.

We do not state that every service provider is used for every transaction; sharing depends on the service you request.

The website or its integrated services may use cookies or similar technologies for essential functionality, account sessions, security and usage analysis where enabled.

You can manage cookies through your browser settings. Disabling some cookies may affect login or other website functionality.

We take reasonable measures intended to protect information against unauthorised access, loss, misuse or alteration. No online system or transmission method can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary for the purposes described in this policy, including order records, account administration, dispute resolution and legal obligations.

Subject to applicable law, you may request access to or correction of your personal information, ask questions about its use, or request deletion where appropriate.

Some records may need to be retained to fulfil legal obligations, complete transactions or resolve disputes. We may need to verify your identity before acting on a request.

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before sharing information with them.

Our services are intended for business customers and other users who are legally able to use the relevant services. If you believe a child has provided personal information inappropriately, please contact us so the matter can be reviewed.

We may update this Privacy Policy when our services, practices or legal requirements change. The updated version will be published on this page with a revised effective date.

For privacy-related questions or requests, contact PackagingWala using the details below.

Email: hello@packagingwala.com

Phone: +91 1146091520

Address: PackagingWala, C/o Abhishek Ranjivay Singh, Baruna, Itarhi, Buxar, Bihar - 802123, India.